A Receptionist/Representative (Phone/Virtual) — Service Terms

Effective July 26, 2026 · Genie, Inc., Bellevue, Washington · Questions: receptionist@genieforge.com

1. The service

Genie, Inc. ("we") provides an AI-powered answering service: an automated agent answers calls forwarded to a number we provide, takes messages according to instructions you approve, and delivers summaries by email. The agent is a computer program, not a person, and it discloses that on every call.

2. Billing

• The Line is $9/month and includes 30 answered minutes per month. Front Desk ($29/mo, 120 answered min) and Office ($79/mo, 400 answered min) bill their monthly price from signup. This is a receive-only line — inbound calls only, no outbound calling or texting. All plus applicable taxes, billed by Genie, Inc. via Stripe. Cancel anytime — service ends at the period's close, no partial refunds.
• Included minutes are per your plan (above). Need more? Minute packs are available in your portal (+100 min $25, +500 min $99); unused pack minutes roll over month to month, up to a banked ceiling of three times your plan's monthly included minutes. We never cut a call off mid-conversation, and never charge without your action.

Promotional codes. Coupon and promotion codes are one per account unless we say otherwise, have no cash value, apply only as described when issued, and may be corrected or revoked in cases of error, resale, or abuse (never retroactively for honest use — a discount you fairly received on a paid period stays yours).

3. Your responsibilities — including legal compliance

• You agree to use the service lawfully and you are responsible for compliance with all laws that apply to YOUR business and YOUR callers — federal, state, and local — including call-recording and consent laws (many states, including Washington and California, require all-party consent), telemarketing rules, and any industry-specific requirements (e.g., health or legal confidentiality obligations).
• Calls handled by the service may be recorded and transcribed to produce your summaries and to improve quality; the agent states this to callers. You must not instruct us to remove that disclosure.
• You confirm you control the phone number you forward and that forwarding it is permitted by your carrier agreements.
• You will not use the service to collect payment card data, for emergency lines, or for unlawful, deceptive, or harassing purposes.

4. What the service is — and important limits

• An informational answering service. Think of it as an interactive answering machine: the agent says what you program and teach it to say, within its capabilities, on a best-effort basis. It is not a human, not a professional adviser, and makes no guarantees of accuracy, completeness, or fitness for any particular purpose. How and where you deploy it — and everything you instruct it to say — is your decision and your responsibility.
• Not for emergencies or urgent matters. The service is not a substitute for emergency dispatch, urgent medical guidance, crisis lines, or any time-critical handling; the agent directs emergency callers to 911 and cannot take other emergency action. Do not use it where a missed or mishandled urgent call could cause harm.
• AI accuracy. Summaries and transcripts are generated automatically and may contain errors. Verify important details (numbers, names, commitments) before acting on them.
• Availability is not guaranteed; scheduled and emergency maintenance happen. Our sole obligation for extended outages is a pro-rata credit at our discretion.

5. Liability and disclaimer

The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Genie, Inc.'s total liability arising from the service is limited to the fees you paid in the three months before the claim, and we are not liable for indirect, incidental, or consequential damages, including lost business from missed or mis-transcribed calls. You agree to indemnify Genie, Inc. against claims arising from your unlawful use of the service or your failure to meet the responsibilities in Section 3.

6. Data

Call recordings, transcripts, and summaries are processed to deliver the service (including by our infrastructure providers) and retained for a reasonable period. We don't sell your data or your callers' data. Deletion requests: receptionist@genieforge.com.

7. General

These terms are governed by Washington law. We may update them with notice by email; continued use after notice is acceptance. If any clause is unenforceable, the rest stand.

Plain-language summary, not a substitute for the terms above: she answers when you can't, you get the morning email, you follow your state's laws about phone calls, neither of us uses her for emergencies, and either of us can end it any month.