Privacy Policy

Genie, Inc. ("GenieForge", "we") · last updated July 28, 2026

GenieForge provides AI receptionist and assistant services. This policy explains what we collect, why, and what control you have. We wrote it to be read.

What we collect

Account information: your email address and the business details you give us when creating an assistant (business name, what she may say, preferences).
Call data: when your assistant answers a call, the conversation is processed and transcribed so she can take messages and so you can receive summaries. Caller phone numbers and what callers say are part of that data.
Teaching data: what you teach your assistant (by voice or typed) is stored as her memory — it belongs to you.
Payment data: handled by Stripe. We never see or store your card number.

How we use it

To run your assistant: answer calls, apply her memory, deliver your call reports and morning summaries.
To bill the subscription you chose. Nothing else is charged without your action.
To operate and improve the service (aggregate, not content-mining — we do not read your calls for fun or train public models on your data).

Who else touches the data

We use a small set of processors, each only for its job: ElevenLabs (voice conversation processing and transcription), Twilio (phone numbers and call routing), Stripe (payments), and Amazon Web Services (storage, with backups). We do not sell your data or your callers' data to anyone.

Analytics & advertising on our marketing pages

Our public marketing pages (like the receptionist landing page) use the Meta (Facebook) pixel and Meta's Conversions API to measure whether our advertising works. Concretely: when you visit from an ad, Meta cookies (_fbp, _fbc) may record the visit and checkout starts; if you purchase, we send Meta a purchase event that includes your email in hashed (unreadable) form, used only to match the sale to the ad. This measurement never touches your assistant's calls, memories, or your callers — it exists only on the public marketing pages and at checkout.

You can block these cookies with your browser settings, ad blockers, or the Global Privacy Control — the service works identically without them.
Under some state laws (like the CCPA) this kind of ad measurement counts as “sharing” data for advertising. We honor opt-outs: email receptionist@genieforge.com with “ad opt-out” and we exclude your data from ad measurement.
We do not run advertising trackers inside the signed-in product, and we never share call data, caller data, or assistant memories with advertisers. Full stop.

Cookies & our own counting

The signed-in portal uses strictly necessary cookies (sign-in session). Marketing pages additionally use the Meta advertising cookies described above. We use no other third-party trackers. Separately, our pages report simple, anonymous page-view counts to our own servers — no cookies, no identifiers, nothing tied to you; just "this page was viewed," so we can see which pages work.

Honesty on calls

Our assistants always disclose to callers that they are automated. You are responsible for using the service lawfully in your state — including call-consent laws — as set out in the service terms.

Your rights

Depending on where you live (California, Virginia, the EU/UK, and others), you may have the right to access, correct, delete, or export your personal data, to opt out of ad-related sharing, and to not be discriminated against for exercising these rights. Email receptionist@genieforge.com — we honor these requests for everyone, not just where the law requires it.

Your control

Review, edit, or delete any of your assistant's memories from your portal at any time; export everything with one click.
Cancel any time; after retirement your assistant stops answering and her number is held 60 days, then released.
To delete your account and its data entirely, email receptionist@genieforge.com — we confirm within a few days.

Retention

Assistant records and memories are kept while your subscription is active and for a reasonable wind-down period afterwards (memory stays exportable through retirement). Backups age out on a rolling ~35-day window.

Changes & contact

If this policy changes materially, we'll email account holders. Questions: receptionist@genieforge.com or reply to any report email — a human reads those.

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